FAQs

Placing An Order

  • Does my browser have to accept cookies?

    To track the contents of your shopping cart while you browse, our shopping cart system requires that your browser accepts cookies. We do not use cookies to collect any browser information and we do not share any customer information with anybody... ever! We take your privacy very seriously.

  • What payment methods do you accept?

    We accept Visa, MasterCard, American Express, Discover, Sweet Maria's gift certificates, and cash for local pick-up customers only. We do not accept checks or money orders.

    Sweet Maria’s Gift Certificates: To redeem your certificate, enter the code into the coupon field at the bottom of the page where you view your shopping cart and click “update cart.”

  • I live in CA. How much tax will I be charged?

    California residents only: Coffee is food, and carry-out food items are not taxed in California. But merchandise is taxable 7.25% statewide. If you live in Alameda County, where our shop is located, the district tax rate is 9.25%.

  • Can I pick up my online order at your office/warehouse?

    Yes. Pick-up hours are Monday - Friday 10 am to 5 pm. When you place your order online, select "Warehouse Pickup ($0.00)"" as the shipping option. Your order will be ready to pick up the next business day. If you need your order same-day, you are welcome to place a walk-in order in our office. We hold pickup orders as long as possible but after 14 days we will cancel and return funds. There is no refund on green coffee orders that are not picked up after 30 days. We will make a few attempts to contact you by phone and/or email before your order is cancelled. Thanks for understanding.

  • Can I walk into your office/warehouse and place an order in person?

    Of course! Walk-in hours are Monday-Friday from 10am to 5pm. It's best to order ahead of time but we are more than happy to ring you up in person and grab anything you need from our warehouse.

  • Is your office dog friendly?

    Yes. We love dogs but keep in mind we sometimes have a few of our own hanging out in other rooms so they might woof at you or your pup from behind closed doors if they get a whiff of your dog and want to play.

  • What if something I ordered is backordered?

    If we are out of stock on an item, either merchandise or coffee, our policy is to hold your order and contact you about any delays. You can then decide to make substitutions or delete the item. We don't ship partial orders. With merchandise, we rely on our suppliers to tell us when an item ought to be back in stock, but we have no control over when it will actually arrive. We do our best to keep folks informed in case of delays and if there is an item out of stock we will always notify you by email

  • Is my personal info secure when I order from you?

    We do not sell, trade, or share customer information or mailing list subscriber information with anyone...EVER! Our shopping cart does not store credit card information. It only stores your name, address, phone number, etc. Please email Tom at tom@sweetmarias.com if you have any concerns.

  • Do you have wholesale pricing?

    If you are a commercial coffee roastery and would like to order larger quantities of coffee, check out our wholesale business, Coffee Shrub.

Shipping

  • What are your UPS shipping rates?

    We offer a discounted shipping price on UPS Ground good on orders up to 60 pounds to any address in the continental US (no AK or HI or APO/FPOs). The rates are:

    0 - 20 Lbs. = $8.99

    21 - 40 Lbs. = $14.99

    41 - 60 Lbs. = $21.99

    We try our best and are usually able to ship orders out the next business day after they are placed. Please note: UPS Next Day Air and 2nd Day Air are the only shipping options with a guaranteed timeline. 3 Day Select is an expedited shipping method, however the time in transit is not guaranteed. If you absolutely need your package by a certain date, you must choose 2nd Day or Next Day Air. UPS DOES NOT COUNT THE DAY OF PICKUP OR WEEKENDS AS TIME IN TRANSIT. So, for example, a package shipped via UPS Next Day Air on Friday will arrive on Monday (except for holidays). Please be sure to include your suite or apartment number when appropriate, since UPS charges extra fees if this information is missing or invalid.

  • Any other UPS details I should know?

    UPS does not deliver to PO Boxes. We ship 5 days a week (M-F) via UPS. Orders placed on Fridays or weekends will ship out the following Monday. Transit time map is below. UPS does charge "dimensional weight" on air orders - which means that if the box is light and bulky there may be an extra charge that we will inform you of. Transit times are shown below. Boxes need to be sent to a street address - no PO Boxes. Please be sure to include your suite or apartment number since UPS can add extra fees if this information is missing or invalid.

    UPS MyChoice Members: Due to fraudulent activity, we do not allow address changes or package holds to be made to shipments via UPS MyChoice. If you need to make any changes to a shipment that is already en route email us as soon as possible. There may be additional charges associated with your shipment change so please double-check your shipping address when you place your order.

    Any other UPS details I should know?
  • What are your USPS options?

    USPS shipping options are Priority Mail. Two Priority Mail Flat Rate Package options are described below.

    USPS Medium Flat Rate Box: Up to 12 lb. of green coffee

    USPS Large Flat Rate Box: 13-18 lb. of green coffee

    Delivery confirmation locates the package in two places only - once when we generate the postage and then when it is delivered. Packages are not really trackable and there is no default insurance. We strongly recommend you select our UPS options for these reasons.

  • I live in Hawaii / I live in Puerto Rico. Can you ship green coffee to me?

    Unfortunately, we can not ship green coffee to Hawaii or Puerto Rico. All green, unroasted coffee shipped to the State of Hawaii is subject to restriction. A permit issued by the Dept. of Agriculture is required and shipments must be "...subjected to methyl bromide treatment or other non-chemical treatment such as heat." We are not going to gas our coffee with methyl bromide. It just is not possible for us to do this for each individual order. We will continue to sell equipment, supplies and roasted coffee to Hawaii. Although we are aware of this rule and will abide by it, we do not have an automated way to exclude green coffee orders from Hawaii, and may not catch every order.

  • What are your international shipping options?

    1. When you want quick delivery, traceability and full insurance, UPS WORLDWIDE SAVER or WORLDWIDE EXPEDITED are worth the extra cost.

    Sweet Maria's offers UPS Worldwide Express shipping at a discount from published rates. UPS Worldwide offers guaranteed delivery and tracking through the UPS website and a tracking number that is emailed to you when we ship your order. Worldwide Saver is a 1-3 business day service and Worldwide Expedited offers 2-5 business day service. Please note that time-in-transit does not include delays due to customs inspection and does not include weekends and holidays. UPS charges "dimensional weight" if a box is bulky. A quote from our shopping cart system is not a guarantee of the shipping rate. We will email you to discuss any additional charges that may apply. The shipping fee does not include any VAT or sales taxes assessed by your country. UPS assesses a $10 customs bond fee and COD fee that you are responsible for.

    2. When you want the package not as quickly, have some faith in the post office and want to save money, USPS Priority Mail International is what you should use. USPS Priority Mail International estimates 6 to 10 day transit times but offers no guarantee and it often takes longer; USPS delivers to the local postal service in the country of destination for final delivery so transit time also depends on the local postal system. There is no tracking feature that locates the package in transit.

    Other Considerations

    The maximum weight of package contents is 40 pounds. The actual regulation weight is 44 lbs but we allow a few pounds packing materials. Yes, you can order more but it will ship in 2 boxes. Customs may reject our shipments or subject the package to quarantine. You would assume financial responsibility in this case. We only ship to a limited number of countries worldwide and if your country is not listed in our shopping cart we cannot ship to you.

    Insurance covers the cost of merchandise if the shipment is lost or damaged as long as there is proof of damage. It does not cover shipping costs nor does it cover delivery time-in-transit. Insurance is automatically figured into the price of postage and we insure all international postal shipments.

    If you buy 12 lbs of coffee or less with no merchandise, we suggest the Priority Mail International Medium Flat Rate box. If you are ordering 18lbs of coffee or less we suggest the Priority Mail International Large Flat Rate box. USPS Priority Mail International Flat Rate offers the same transit time estimates, reliability and customs restrictions as Priority International. We include insurance on International Flat Rate packages in our shipping/handling cost. This covers the replacement cost of the coffee only and not the cost to re-ship it.

  • What are your international shipping restrictions?

    UPS does not deliver green coffee to Japan.

    UPS does not deliver green coffee to Taiwan without an import permit, which can be acquired from the customs office. Contact us after you place your order with your import permit number to prevent delays in shipping.

    Green coffee shipments to Australia require an import permit, which can be acquired from the customs office. Contact us after you place your order with your import permit number to prevent delays in shipping.

    Green coffee shipments to Switzerland that are 44 lb or more (20kg) equire an import permit, which can be acquired from the customs office.

  • OK. What else?

    Please note that we do not ship glassware, ceramics or any electrical appliances outside North America. We reserve the right to not ship certain orders. You will be contacted if your order cannot be shipped.

Returns And Refunds

  • What is your returns policy?

    We hope you are happy with your purchase from Sweet Maria's Coffee. We offer refunds on unused and "like new" items returned in their original box, subject to a restocking fee. For used items we offer credit based on the condition of the item. Store credit will be issued for orders returned after 60 days from the purchase date.

    Please email info@sweetmarias.com for an RMA (Return Merchandise Authorization) number. We may also be able to resolve the issue via email before you have to send it back! Please print and fill out our return form and include it with your return package to the address on the box. We process returns once a week and you will be contacted by email when your return has been processed.

    Please be aware that the equipment we sell is intended for home use only. By using it for a purpose other than what it was intended for you will void the manufacturer's warranty. If equipment you purchase from us fails prematurely please contact us

  • Do you have a satisfaction guarantee?

    We cannot offer a "satisfaction guarantee" on merchandise or coffee. We ask you to read descriptions and purchase in good faith, we are honest in our reviews! If you are unsure about an item, feel free to email or call with questions before you purchase. Please do not buy items with the intention of returning: this is devastating to any small business! We do not want you to keep something that you are really unhappy with, but often we can advise you on the proper use of an item and resolve other issues.

    If you find that a coffee you selected is not matching its review, let us know as we can help figure out what the reason may be. Different people taste things differently and there are a number of variables in roasting, brewing and storage that can impact the flavor. Tom stands by his reviews, though that does not mean you will taste the same things as Tom does. We do not accept returns on coffee since it is a food product.

  • What if my order was damaged in transit?

    Please open and inspect your package as soon as you receive it. If your shipment was damaged or you received incorrect merchandise, please email info@sweetmarias.com with photos as soon as possible and we will take care of the issue. Damaged merchandise must be reported within two weeks of delivery.