We hope you are happy with your purchase from Sweet Maria's, though we do not offer a "satisfaction guarantee" on merchandise or coffee. We ask that you read our product descriptions and make purchases in good faith, knowing that we are being honest in our reviews.

Returns are expensive and time consuming to process. Please do not purchase items that you are unsure about or are likely to return. For product recommendations or advice, send us an email (info@sweetmarias.com) with any questions or concerns before making your purchase. We also have several product guides in our Coffee Library to help you.

Merchandise

Contact us or send us an email (info@sweetmarias.com) if you’re considering a return, and let’s talk about what you’re experiencing. We can advise you on how to use your items, get the most from your purchase and resolve any issues you are having. If you still decide to initiate a return, we can guide you through the next steps according to our policies. 

  • If an item is defective out of the box or DOA, we will exchange it or offer a full refund including outbound/return shipping incurred.
  • If an item is returned and is unused, in its original packaging, and functioning as intended, a refund will be issued back to the original payment method. We reserve the right to deduct a restocking fee of up to 10% of the item’s value on a case by case basis. Outbound/Return shipping charges are non-refundable in this case. Return labels will be provided upon request, and the cost of which will be deducted from the final refund.
  • If an item is used or returned in less-than-new condition (say if the original box, packing materials, product manuals, or product accessories are missing/damaged), we will offer store credit based on condition. Outbound/Return shipping charges are not eligible for store credit in this case. Return labels will be provided upon request, and the cost of which will be deducted from the final refund.
  • Returns are accepted within 30 days of receipt. Store credit will be issued for any merchandise returned after 30 days from the purchase date. Returns are not accepted after 60 days.

Contact us or send us an email (info@sweetmarias.com) to initiate the return process. We process returns at least once a week, and you will be contacted via email when your return has been processed.

Clothing & apparel

Contact us or send us an email (info@sweetmarias.com) for assistance if you’re unsure about a piece of clothing or if you have questions about the size and fit. We are happy to help!

  • If a clothing or apparel item is damaged out of the box or has significant printing defects, we will send a replacement or issue a full refund including outbound/return shipping incurred.
  • If a clothing or apparel item has been worn or is returned in less-than-new condition (say if the fabric shows signs of stretching, has been stained, carries an odor, etc.), it will be ineligible for return/reimbursement.
  • If a clothing or apparel item is returned unused and shows no signs of having been worn, a refund will be issued back to the original payment method. We reserve the right to deduct a restocking fee of up to 10% of the item’s value on a case by case basis. Outbound/Return shipping charges are non-refundable in this case. Return labels will be provided upon request, and the cost of which will be deducted from the final refund.
  • Store credit will be issued for any clothing or apparel items returned after 30 days from the purchase date. Returns are not accepted after 60 days.

Contact us or send us an email (info@sweetmarias.com) to initiate the return process. We process returns once a week, and you will be contacted via email when your return has been processed.

Green & roasted Coffee

We cannot accept returns on coffee since it is considered to be a food product.

Dan and Thompson work really hard to select the coffees we offer and describe them so that you know what to expect. Still, everyone’s tastes are different, and there are a number of variables in roasting, brewing, and storage that can impact the flavor of your coffee. If you find that the coffee you selected does not match its review, please let us know. We may be able to help!

Shipping damage & mistakes

Please open and inspect your package as soon as you receive it. If your shipment was damaged in transit or you received incorrect merchandise, please send us an email (info@sweetmarias.com) with pictures of relevant materials (packing slip, shipping box, package contents, etc). We will take care of the issue. Damaged merchandise must be reported within two weeks of delivery.

Warranties

The equipment we sell is intended for home use only. By using a piece of equipment for purposes other than what it was intended for, you will void the manufacturer's warranty. Warranties are non transferable, meaning the resale of any equipment will void the warranty. Warranty information specific to certain products can be found in the ‘Specs’ section on the product page.