Shipping Policies

Sweet Maria's (UPS Ground only) Shipping Special!

We offer a discounted shipping price on UPS Ground good on orders up to 60 pounds to any address in the continental US (no AK or HI or APO/FPOs). The rates are:

  • 0 - 20 Lbs. = $8.99
  • 21 - 40 Lbs. = $14.99
  • 41 - 60 Lbs. = $21.99

Transit times are shown below.

We try our best and are usually able to ship orders out the next business day after they are placed, however this is not always possible. Please note: UPS Next Day Air and 2nd Day Air are the only shipping options with a guaranteed timeline. 3 Day Select is an expedited shipping method, however the time in transit is not guaranteed. If you absolutely need your package by a certain date, you must choose 2nd Day or Next Day Air. UPS does not count the day of pick up as Time in Transit. So, for example, a package shipped via UPS Next Day Air on Friday will arrive on Monday (except for holidays). Please be sure to include your suite or apartment number when appropriate, since UPS charges extra fees if this information is missing or invalid.

UPS:

Please note: UPS does not deliver to PO Boxes. We ship 5 days a week (M-F) via UPS. Orders placed on Fridays or weekends will ship out the following Monday. Transit time map is below. UPS does charge "dimensional weight" on air orders - which means that if the box is light and bulky there may be an extra charge that we will inform you of.Transit times are shown below. Boxes need to be sent to a street address - no PO Boxes. Please be sure to include your suite or apartment number since UPS can add extra fees if this information is missing or invalid.

Please double-check your shipping address when you place your order. Incorrect addresses can delay shipping. Worse than that, if you provide the wrong shipping address, UPS charges $10-$15 to make address changes!! In the very rare occasion we are responsible for an incorrect shipping address, please let us know ASAP so we can make the proper corrections. I am glad to say it happens rarely...

UPS MyChoice Members:

Due to fraudulent activity, we do not allow address changes or package holds to be made to shipments via UPS MyChoice. If you need to make any changes to a shipment that is already en route email us as soon as possible. There may be additional charges associated with your shipment change so please double-check your shipping address when you place your order.

Transit Times for UPS Ground Orders

Our UPS time in transit map is below.

Please note: UPS does not count the day the package is shipped as a transit day, and weekends and holidays are not included in time in transit calculation.

We do our best to ship the next business day after the order is placed, but this is not always possible, especially during the holidays.

USPS:

USPS shipping options are Priority Mail. Two Priority Mail Flat Rate Package options are described below.

  • USPS Medium Flat Rate Box: Up to 12 lb. of green coffee
  • USPS Large Flat Rate Box: 13-18 lb. of green coffee

Delivery confirmation locates the package in two places only - once when we generate the postage and then when it is delivered. Packages are not really trackable and there is no default insurance. We strongly recommend you select our Shipping Special or UPS Ground for these reasons!

Restrictions on Shipping Green Coffee to Hawaii and Puerto Rico

Unfortunately, we can not ship green coffee to Hawaii or Puerto Rico due to agricultural restrictions.


International Orders

Two (and a half) Shipping Options:

1. When you want quick delivery, traceability and full insurance, UPS WORLDWIDE SAVER or WORLDWIDE EXPEDITED are worth the extra cost.

Sweet Maria's offers UPS Worldwide Express shipping at a discount from published rates. UPS Worldwide offers guaranteed delivery and tracking through the UPS website and a tracking number that is emailed to you when we ship your order. Worldwide Saver is a 1-3 business day service and Worldwide Expedited offers 2-5 business day service. Please note that time-in-transit does not include delays due to customs inspection and does not include weekends and holidays. UPS charges "dimensional weight" if a box is bulky. A quote from our shopping cart system is not a guarantee of the shipping rate. We will email you to discuss any additional charges that may apply. The shipping fee does not include any VAT or sales taxes assessed by your country. UPS assesses a $10 customs bond fee and COD fee that you are responsible for.

2. When you want the package not as quickly, have some faith in the post office and want to save money, USPS Priority Mail International is what you should use. USPS Priority Mail International estimates 6 to 10 day transit times but offers no guarantee and it often takes longer; USPS delivers to the local postal service in the country of destination for final delivery so transit time also depends on the local postal system. There is no tracking feature that locates the package in transit.

Other considerations

The maximum weight of package contents is 40 pounds. The actual regulation weight is 44 lbs but we allow a few pounds packing materials. Yes, you can order more but it will ship in 2 boxes. Customs may reject our shipments or subject the package to quarantine. You would assume financial responsibility in this case. We only ship to a limited number of countries worldwide and if your country is not listed in our shopping cart we cannot ship to you.

Insurance covers the cost of merchandise if the shipment is lost or damaged as long as there is proof of damage. It does not cover shipping costs nor does it cover delivery time-in-transit. Insurance is automatically figured into the price of postage and we insure all international postal shipments.

If you buy 12 lbs of coffee or less with no merchandise, we suggest the Priority Mail International Medium Flat Rate box. If you are ordering 18lbs of coffee or less we suggest the Priority Mail International Large Flat Rate box. USPS Priority Mail International Flat Rate offers the same transit time estimates, reliability and customs restrictions as Priority International. We include insurance on International Flat Rate packages in our shipping/handling cost. This covers the replacement cost of the coffee only and not the cost to re-ship it. Please email us if International Flat Rate options are not available to you and we can assist you further.

International Restrictions

  • UPS does not deliver green coffee to Japan.
  • UPS does not deliver green coffee to Taiwan without an import permit, which can be acquired from the customs office. Contact us after you place your order with your import permit number to prevent delays in shipping.
  • Green coffee shipments to Australia require an import permit, which can be acquired from the customs office. Contact us after you place your order with your import permit number to prevent delays in shipping.
  • Green coffee shipments to Switzerland that are 44 lb or more (20kg) equire an import permit, which can be acquired from the customs office.

Please note that we do not ship glassware, ceramics or any electrical appliances outside North America. We reserve the right to not ship certain orders. You will be contacted if your order cannot be shipped.