We hope you are happy with your purchase from Sweet Maria's Coffee. We offer refunds on unused and "like new" items returned in their original box, subject to a restocking fee. For used items we offer credit based on the condition of the item. Store credit will be issued for orders returned after 60 days from the purchase date, no returns are accepted after 90 days.
Please be aware that the equipment we sell is intended for home use only. By using it for a purpose other than what it was intended for you will void the manufacturer's warranty. If equipment you purchase from us fails prematurely please contact us.
We cannot offer a "satisfaction guarantee" on merchandise or coffee. We ask you to read descriptions and purchase in good faith, we are honest in our reviews! If you are unsure about an item, feel free to email or call with questions before you purchase. Please do not buy items with the intention of returning: this is devastating to any small business! We do not want you to keep something that you are really unhappy with, but often we can advise you on the proper use of an item and resolve other issues.
If you find that a coffee you selected is not matching its review, let us know as we can help figure out what the reason may be. Different people taste things differently and there are a number of variables in roasting, brewing and storage that can impact the flavor. Tom stands by his reviews, though that does not mean you will taste the same things as Tom does. We do not accept returns on coffee since it is a food product.
Please email firstname.lastname@example.org for an RMA number! We may also be able to resolve the issue via email before you have to send it back! Please print and fill out our return form and include it with your return package to the address on the box. We process returns once a week and you will be contacted by email when your return has been processed.
Shipping Damage & Mistakes
Please open and inspect your package as soon as you receive it. If your shipment was damaged or you received incorrect merchandise, please email email@example.com with photos as soon as possible and we will take care of the issue. Damaged merchandise must be reported within two weeks of delivery.
Our return form can be downloaded here.