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and International Order: Two (and a half) Shipping
1) When you want the package quickly, want to track the package and have it fully insured, UPS WORLDWIDE EXPRESS (or WORLDWIDE EXPEDITED or EXPRESS SAVER) is worth the extra cost!
2) When you want the package not as quickly, have some faith in the post office, and want to save money, USPS Priority Mail International is what you should use.
USPS Priority Mail International has
a projected 6 to 10 day transit time, no time in transit guarantee. This
service essentially replaces Airmail Parcel Post and is priced accordingly.
( It can often take longer than 10 days - especially if the post office mis-sorts
the parcel or the box gets held up in customs.) It is delivered to the local
postal service in the country of destination for final delivery, so it is
only as reliable as the local postal system.
There is no method to recover lost shipments, unless insured. The
post office says that there is now online tracking for Priority Mail International
- but likely this is consists of an origin and destination scan - like
domestic Priority Mail. There is no tracking that locates the package
between our door and yours.
There are other considerations:
2.5) If you are only buying 12#s of coffee or less - no merchandise - then you can select Priority Mail International Flat Rate box. The cost is $24 for Canada and $39 for all other countries plus a handling charge and insurance which is built into our price. If you are ordering 18# of coffee or less - there is the Priority Mail International LARGE Flat Rate box. The cost is $30 for Canada and $50 for all other countries plus a handling charge and insurance. The best value in shipping is the Priority Mail LARGE Flat Rate box. *I know - we fit up to 20 pounds of green coffee into the USPS Large Flat rate boxes - and here I say the limit is 18 pounds. The fact is that 20 pounds makes the box bulge, and we don't think it is safe to send that kind of box internationally.
USPS Priority Mail International Flat Rate has the same projected 6 to 10 day transit time, no time in transit guarantee. This service essentially replaces Airmail Parcel Post and is priced accordingly. ( It can often take longer than 10 days - especially if the post office mis-sorts the parcel or the box gets held up in customs.) It is delivered to the local postal service in the country of destination for final delivery, so it is only as reliable as the local postal system. We include insurance on International Flat Rate packages in our $3.50 s/h cost - this covers the replacement cost of the coffee only - not the cost to re-ship it. The post office says that there is now online tracking for Priority Mail International - but likely this is consists of an origin and destination scan - like domestic Priority Mail. There is no tracking that locates the package between our door and yours.
We require a $40 US$ minimum merchandise total on all international orders, and add 2 Lb. to the weight total to account for packaging. Sweet Maria's verifies Credit Card account numbers on all International orders prior to shipping. The BILL TO: and SHIP TO: addresses must be the same, and the bill to must also be the same as the registered BILL TO: on file with the Credit Card company. We contact the bank that issued the card to verify the Name and Address for International Orders before we charge and ship (unless you are a known customer).
As with domestic US orders, we reserve the right to refuse an order. If this is the case, we will notify you that the order is cancelled and you will not be charged. Because of past cases of credit card fraud there are some countries that we will not ship to - and if this is the case then we will notify you.
We cannot offer refunds on international orders, especially if your country's customs deny the package, or the appliance doesn't work properly on your electric current. Also, there will always be fees of some kind from your mail delivery service, or taxes/duties. You must account for these too! Otherwise, we will do everything we can to make sure your package reaches you safely, and package all items as best we can to increase the chance of safe arrival!
Glass, ceramics and other highly breakable items : Unfortunately - except for packages sent to Canada- we will not send any glass or ceramic items to international addresses. No exceptions! The problem is that even with package insurance - we are not reimbursed for replacement shipping - and with international packages that can be a major expense.
Appliances, roasters: In the event your appliance needs service, we will not be able to pay any of the shipping costs to send it to the US or to return it to you. This is a severe limitation! It could result in great disappointment! Consider the purchase of an appliance or roaster very carefully. Another consideration is that our appliances are made for US voltage, 110 vac, 60 hertz. The machine may not function on foreign currents as expected even with a proper voltage convertor. Most voltage convertors do not convert hertz - the cyles - and this will definitely effect the performance of any machine with a heating element - roasters, brewers, espresso machines etc. It is difficult - sometimes impossible - for an overseas customer to obtain any warranty services on appliances ...another unfortunate risk you must assume! We generally email international customers before shipping an appliance overseas to be sure you understand the risks and in some cases will refuse an order for a machine - if we deem it too risky for both you and us.
Product Warranties for Appliances and Merchandise: Sweet Maria's offers no product warranties or satisfaction guarantees. Our suppliers and manufacturers do offer warranties for defective merchandise. However, in the case of international orders these warranties are subject to the manufacturer's discretion, and may in fact be void by international sale or use on a foreign electrical current..
Japan: Your customs regulations are very strict, but I have successfully shipped green coffee to Japan without problems. However, you must assume the loss if customs does not allow the package through. I am willing to attempt shipment to any country, and some that specify "no green coffee" have accepted the deliveries with no complications. But this is a risk you must assume. Please email me to find out if I can ship to your country - you might also check online resources as well for customs restrictions. Several countries might even impose a quarantine on coffee!
Israel and Australia: These are two other countries with very strict import regulations. We can not ship green coffee to Australia without an import permit (check with your Dept. of Agriculture). We can not ship green coffee via UPS to Israel - but have shipped it via postal services.
Customs, Duties, Taxes, etc - Since the rules on import vary from country to country, the customer is responsible for knowing what restrictions, taxes, duties or other fees may apply to a shipment. Some countries allow green coffee, but not roasted, some permit both, some permit neither. We try to investigate customs restrictions as much as we can to head off problems, but you the customer are responsible for doing this. The destination country may consider green coffee to be a seed, and reject the package, or subject the package to quarantine. The receiver (not us) assumes financial responsibility in this case. Have we ever had a package rejected or confiscated by customs? Yes, once from Chile, once from Mexico, but in general no...and that is after shipping hundreds and hundreds of orders... Once a package to Greece was held up for six months while the green coffee was "tested" - it did eventually arrive. UPS Worldwide features streamlined customs interaction so packages shipped by UPS should have much less chance of customs delays. The customer assumes all taxes, duties or other fees imposed by the destination country.
We have also had packages returned to us months later because the address was incorrect or the recipient never claimed the package. So please be sure of your name and address! And if you have not received a notice from the post office - you want to stop in and see if they have a box for you. A couple times in the last year we have had customers who say they did not receive a notice and the package comes all the way back here to the US. In these cases we can refund the merchandise cost, provided the goods are resellable, but not the shipping.
This may make international shipping sound very risky. We have shipped many HUNDREDS of packages to EVERY corner of the globe. We ship 10-20 International parcels every week and have done so since we added international service several years ago. We have had USPS shipments that were delayed, either by customs or in transit, and take 8-9 weeks for delivery. One came back to us as undeliverable 6 months later! But many USPS Econo packages arrive within the allotted time. Most delays are due to customs in the country the package is being sent to, since their policies and efficiency varies. US customs does not delay or open our boxes.
We are very prompt with shipping , but international orders always take longer to send off due to the time it takes to check the order, make shipping adjustments and verify credit card information. We pack international orders very carefully - We proceed carefully to make absolutely sure you are getting what you want at the right price! Be patient.
Terms: Submitting an international order to Sweet Maria's means that you accept the terms and limitations listed on this page and elsewhere in this web site.
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